Returns

Return and Refund Privacy Policy

At QipaoCheongsam.com, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data during the return and refund process for e-commerce transactions. By initiating a return or refund request, you agree to the practices described below.

1. Under what circumstances can returns and exchanges be made?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, don't hesitate to get in touch with Us with your order number and details about the product you would like to return. We will respond quickly with instructions for returning items from your order.

2. Information Collected During Returns/Refunds

To process your request efficiently, we may collect the following information: - Personal Identification Data: Name, email address, phone number, and shipping address. - Order Details: Order number, product(s) purchased, purchase date, and reason for return/refund. - Payment Information: Transaction ID, payment method (e.g., credit card, PayPal), and partial account details (for verification only; full payment data is not stored). - Proof of Return: Photos/videos of damaged or defective items, shipping tracking numbers, and customs documentation (if applicable). -Device/Technical Data: IP address, browser type, and device information (to prevent fraud).

3. Purpose of Data Collection

Your information is used to: - Verify eligibility for returns/refunds per our Return Policy. - Process refunds or replacements and coordinate logistics (e.g., return shipping labels). - Comply with legal obligations (e.g., tax reporting, customs clearance). - Investigate and prevent fraudulent returns or abuse of our policies. - Improve customer service and return processes.

4. Data Sharing with Third Parties

To fulfill your request, we may share limited data with: - Logistics Partners: Shipping carriers (e.g., DHL, FedEx) to manage return shipments and customs clearance. - Payment Processors: To reverse transactions (e.g., PayPal, Stripe). - Legal Authorities: When required by law (e.g., customs declarations, tax audits). - Third-Party Service Providers: IT support, fraud detection tools, or customer service platforms (under strict confidentiality agreements).

Note: We do not sell or rent your personal data to marketers.

5. Cross-Border Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We ensure compliance with applicable data protection laws, such as: - GDPR (EU/UK): Using Standard Contractual Clauses (SCCs) or adequacy decisions. - CCPA (California)**: Honoring opt-out rights for data sales. - PIPL (China): Obtaining explicit consent for cross-border transfers.

6. Data Retention

We retain return/refund-related information only as long as necessary: - Active Requests: Until the return/refund is completed. - Legal Obligations: Up to [X] years for tax, customs, or warranty purposes. - Fraud Prevention: Data linked to suspicious activity may be retained longer. After retention periods expire, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may:
- Access, correct, or delete your personal data.
- Restrict or object to processing (e.g., opt out of marketing emails).
- Request a copy of your data in a portable format.
- Withdraw consent (where applicable).
To exercise these rights, contact our Data Protection Officer (DPO) at [service@qipaocheongsam.com].

8. Security Measures

We employ industry-standard safeguards to protect your data:
- Encryption: SSL/TLS for data transmission; AES-256 for stored data.
- Access Controls: Limited to authorized personnel only.
- Regular Audits: Vulnerability assessments and penetration testing.

9. Policy Updates

We may update this policy to reflect changes in laws or business practices. Significant revisions will be notified via email or website banners.
Contact Us
For questions about returns/refunds or data privacy, reach us at:
- Email: service@qipaocheongsam.com
- Address: 19th Floor, Wansheng Building, No. 120 Sanxiang Road, Gusu District, Suzhou City, Jiangsu Province, China

This policy ensures transparency and compliance with global privacy regulations while maintaining trust in our cross-border services.