FAQS
FREQUENTLY ASKED QUESTIONS
Very likely, we ship to most countries in the world, just use the dropdown at the checkout to find your country.If your country is not in the dropdown menu of available countries, please contact customer service to see if we can ship to your country.
Non accepted deliveries that are being sent back to QIPAOCHEONGSAM is not a legitimate return. If you do not accept your order upon delivery, you will be charged a cost of minimum 30$ for administration and return shipping. If you no longer wish for your products, you need to accept the delivery and personally send it back, to be able to get a refund for your order.
We accept major PayPal, Credit cards (Visa, MasterCard, American Express), and other region-specific payment options. All transactions are secure and encrypted.
Yes, we use advanced encryption and secure payment gateways to protect your personal and financial information.
ou can request changes or cancellations within 24 hours of placing your order. Contact our support team immediately, and we’ll do our best to assist you.
The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country, and we offer free shipping if the order exceeds 150 USD,
Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel.
Please see each product page for more information on the availability of each product. Also, after placing your order, you may click the "Sign in" link at the top of our site to track the status of your order. You will receive email confirmation when your order has been sent. Orders are usually processed and posted within 2-3 working days, and often the same day if received early in the day. If payment does not accompany the order, it will be held until payment is received.
Shipping times vary depending on your location and the shipping method chosen. Typically, delivery takes 7-21 business days. You can check estimated delivery times during checkout.
If your package is lost or significantly delayed, please contact us. We’ll work with the shipping carrier to resolve the issue and keep you updated.
Customs policies vary by country. You may be responsible for paying duties or taxes upon delivery. These fees are not included in your order total and are determined by your local customs office.
We recommend contacting your local customs office for specific information about import duties and taxes.
We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Some items (e.g., personalized products) may not be eligible for return.
If your item arrives damaged or defective, contact us immediately with photos of the issue. We’ll arrange a replacement or refund as quickly as possible.