Shipping and Delivery
We ship worldwide by DHL Fedex, UPS, and China Post. We aim to dispatch your item(s) within 3-4 working days and you can expect to receive the item within 7-14 working days after dispatch. It may take 7-25 days to arrive if shipped by China Post.
Where do we ship to?
We mainly ship to the USA and this list of countries: Canada, Australia, New Zealand, Europe (England, Germany, France, Italy, Sweden, Denmark, Switzerland, Spain, Netherlands, Ireland, Norway), Asia (Singapore, Japan, South Korea, Singapore, Malaysia, Thailand, etc), We also deliver to Most of the countries in East Europe, South America, Middle East, and Africa and If you do not see your country listed, please get in touch with us and we will make it happen!
How long will it take to receive my order?
- Orders are fulfilled in our warehouses in China and sent out within 48-72 hours of receiving payment.
- Standard Shipping: SF.EXPRESS, China Regsiter Post, ePacket etc. Estimated Delivery Time: 7–22 business days. Delivery time varies by country/region.
- Express Shipping: DHL, FedEx, USPS, EMS, Estimated Delivery Time: 3–7 business days.
- Delivery times may vary by location, holidays, disasters, and weather.
- Orders are shipped in the order they are received throughout the workweek. If part of your order contains a back-ordered item, we may ship items separately. Just so you know, you will be notified via email if we do this to get prior approval.
Regional Delivery Estimates
How do I track my order?
For how long has my parcel been at the Parcel Service?
DHL will keep your parcel for seven (7) days before they return your parcel to us.
Therefore, we recommend that you pick up your parcel as quick as possible after you received your delivery notification.
Delayed or Lost Packages
While rare, delays can happen. Here’s how we help:
Delays over 30 days: We’ll investigate with the carrier and reship or refund your order.
Lost packages: Contact us within 60 days of shipment for a replacement or refund.
Return Shipping
1). If the return is caused by our reasons, such as sending the wrong goods or having quality issues, we will bear the return shipping cost
2). If it is due to your reasons, such as not carefully checking the size information or not wanting it after shipment, etc. You are responsible for any shipping fees in a return.
Returns and Refunds
Undelivered packages: Full refund or reshipment after carrier confirmation.
Damaged items: Email photos to [support@yourbrand.com] within 7 days of delivery for a replacement/refund.